Reposted from blogpad
By Jeff Bowman
I oncehad a wonderful experience with a customer service representative from a local store that I frequent. The woman was courteous, smiling, had a sense of humour and seemed to genuinely care about my concerns. The result was that my concern was rectified to my complete satisfaction, in very short order and I left with a much better impression of the store, and here I am telling you about it.
The ideal customer service experience!
The only problem with the entire scenario above is the second word,
