Client Service Agreement
Program Costs: Altitude Accelerator is a government-funding non-profit, and part of the ONE Network. Many of our events and services are offered free of charge, and where there are costs associated with an event or program, you will be notified in advance of registration.
Confidentiality: We understand confidentiality is of utmost importance to our clients, and therefore we have a strict non-disclosure policy regarding all client information. By agreeing to our terms of service during the online registration, you are protected by a blanket non-disclosure agreement between all employees of the Altitude Accelerator and your company. Any information that you give us that is not publicly available will be treated as confidential. The information will not be used except as reasonably required to provide our services and will only be shared with partner organizations when their services can enhance or complement the suite of services offered by Altitude Accelerator. Each member of our team works with many companies, and we may provide services to companies that are like yours or ones that you consider to be competitors. We won’t disclose any of your proprietary information to other clients. We cannot guarantee that a member within the Regional Alliance or ONE Network does not have a conflict of interest and could therefore receive information prior to disclosure of a conflict. If you are concerned that anything you say might be considered public disclosure and damage your chances of receiving IP protection, you should consult with a qualified professional.
Annual Survey: We send out a client survey once per year. The data collected are critical for maintaining effective client services and meeting our reporting obligations to the government. All Altitude Accelerator clients are asked to respond to the survey when it arrives.
Altitude Accelerator Client Logo: As a client, you can add the Altitude Accelerator client logo to your website by following these instructions.
If You Are Inactive: If you do not use Altitude Accelerator services over a six-month period and do not provide a progress update during that time, we reserve the right to remove you from the active client list, which may hinder the future use of Altitude Accelerator resources.